Literature & Latte

Windows Update Notice: if you attempted to update using the built-in updater and received an error, then you will need upgrade using the regular installer. Simply download and then run the installer to update your software (there is no need to uninstall). We apologise for the inconvenience.

General Support

Quick Links

Resources

Scrivener Support

Scapple Support

Scrivener 1.54 for Mac OS X

This is an archived version of Scrivener. You should only need this if you purchased Scrivener 1.x, and have never upgraded to the new version.

Download Scrivener 1.54

Books on Scrivener

We are pleased to present a list of third-party books written by Scrivener users for Scrivener users (and those interested in becoming one). Learn the tricks of bestselling authors and those who are enthusiastic about the software and sharing their knowledge of it.

Contents

Knowledge Base

You will find many common questions answered in the knowledge base.

Support Forum

The support forum is a great place to get quick answers to your questions. We go through the questions asked in the Technical Support forums (for Scrivener on Mac OS X and Microsoft Windows as well as Scapple) and the other main forums every day. But there are also numerous knowledgeable, friendly and helpful users who may answer your queries before we even see them. You can also search the forums to find out if your question has already been answered.

Bug Reporting

If you think you have come across a bug, you can report it in the Bug Hunt forum, or report it to us directly at:

E-mail Technical Support

If you have exhausted the other channels and still can't find the answers for which you are looking, you can e-mail support directly. To e-mail us, follow these directions:

  1. Set your spam filter to “white list” the “literatureandlatte.com” and “tenderapp.com” domains, prior to contacting us. The former domain is our own, in case we need to contact you, and the second domain is the help desk provider we use to handle e-mail support. Ordinary responses you receive from us will come from the tenderapp.com domain. If you want to hear back, make sure you can, first.
  2. Disable any “challenge” auto-responses if necesssary. We cannot spend time chasing down human verification systems. These will be ignored, so it is up to you to make sure you can receive our responses.
  3. Select one of the following e-mail addresses, depending upon the operating system and software you using:

We’ll get back to you as soon as we can, typically within 48 hours. To help us respond to support questions as efficiently as possible, please do try the suggestions above before contacting us directly. Although we love hearing from users and are always happy to help, by checking the links above you help us respond more quickly to questions that haven’t already been answered.

Please do not send your question to more than one address! If one of us doesn’t know the answer to your question we will forward your message to the right person. If two or more people end up answering your question unawares that others are doing so as well, that just slows down the queue for everyone.

After-Sales Support

Mac App Store Purchase

The Mac App Store itself can only run on 10.6.7 and higher. Please purchase directly from us if you need to use our software on older machines as access to your iTunes account is a requirement.

If you need to install Scrivener or Scapple for the Mac App Store on a second machine, just launch the Mac App Store on your other machine and click on “Purchased” in the App Store toolbar. There you will find a list of all applications you have bought from the Mac App Store. Those that are not installed on the current machine will have an “Install” button next to them, so just click on the button next to Scrivener or Scapple to install them.

If you purchased from the Mac App Store and need a refund for some reason, you should contact Apple directly, as they are vendor you purchased from and we do not have access to their records.

For further questions, see the Mac App Store FAQ.

Multiple Registrations and Activation

If you would like to register your software on more than one machine, the licence stipulations generously allow for that. Please read the article in our knowledge base on registering multiple computers.

Our direct-sale software utilises Internet-based activation to verify your licence the first time you use it on your computer. This process is anonymous, and if you are not currently hooked up to the Internet, will not restrict you from using the software. We recognise that activation can be a sore topic, in part because many programs force you to activate before the software can be used. We think our solution is generous and respectful to those who are legitmate users, while allowing us to control abuses, which in turn helps us keep prices down.

Note that in some rare cases, you may exceed the activation limit through normal usage. If you feel your usage of the program is within the bounds set forth in the licence agreement, or suspect that your serial number has been compromised, contact us via e-mail so we can sort out your incident and get your software installed again.

Business and Institutional Licences

If you wish to purchase a multi-user licence for Scrivener for use within a business or institution, please contact sales@literatureandlatte.com. See also the relevant article in our knowledge base.

Retrieving Your Serial Number

If you have lost your serial number, click here to access eSellerate's After-Purchase Services. We use eSellerate to run the web store and generate licences. If you lose your serial number, you can retrieve it free of charge by entering your e-mail address and order number in the fields of the After-Purchase Services web page. If you don't know the order number, just enter your registered e-mail address next to where it says “Finding your order number” and you will be sent details of all of the licences you have purchased via eSellerate in the past, including your licence. (If your e-mail address has changed or you can't recall the one you registered with, then e-mail us with as much information as you can to help us track down your order.)

Transferring a Licence Between Platforms

Read more about our policy on cross-platform transfer on the knowledge base. In summary, you are purchasing a copy specifically for the platform of your choosing. However if you are switching to a new platform, we can accommodate transfers (voiding the old licence in the process).

“Invalid Serial Number” Error Message

If you receive the "Invalid Serial Number" error message when attempting to enter your licence information into the software, see this page for help.

Software Return Policy

Although all refund requests will be judged on their own merits, please do make sure you “ try before you buy” [Scrivener] [Scapple]. Note that there is usually a 15% "restocking fee" on refunds. This is not taken by Literature & Latte; up to 15% of each sale goes to eSellerate, who run the web store and provide serial numbers. When processing refunds, eSellerate do not return this 15%, which means that Literature & Latte would make a loss without charging the restocking fee.

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Scrivener for Mac OS X and Windows
Quick Links: Knowledge Base | E-mail Support | Forums

Documentation

Before looking for help anywhere else, be sure to refer to the PDF help that comes with Scrivener. Access it by going to the Help menu within the software and selecting “Scrivener Manual”. You can also download the PDFs in the following formats:

Scrivener for Mac OS X

About the project file: While this is listed as a Mac resource, it is only listed as such because the project file itself has been designed for the Mac, and will not function properly on Windows (at least for the purposes of compilation). As a reference resource, it could be used on Windows as well. Both manuals come from the same project file.

Scrivener for Microsoft Windows

Tutorials

Go through the tutorial that comes with Scrivener. Before asking questions on the forum or contacting us, be sure to go through this tutorial - you can access it by going to the Help menu in Scrivener and selecting “Tutorial”. The tutorial is an interactive project that walks you through the main features of Scrivener and answers most of the questions that will arise for new users. Additionally, you can find a range of video tutorials on our video tutorials page. While not intended to be a replacement for the full interactive tutorial, the PDF manual also contains a Quick Tour guide, which can get you up and running with simple Scrivener usage in under half an hour.

Older Version of Scrivener for Mac OS X

If you are still using version 1.x of Scrivener and need to download it again, please download version 1.54.

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Scapple for Mac OS X and Windows
Quick Links: E-mail Support | Forums

Documentation

Before looking for help anywhere else, be sure to refer to the PDF help that comes with Scapple. Access it by going to the Help menu within the software and selecting “Scapple Manual”. You can also download the PDF in the following formats:

Scapple for Mac OS X

About the Scrivener project file: While this is listed as a Mac resource, it is only listed as such because the project file itself has been designed for the Mac, and will not function properly on Windows (at least for the purposes of compilation). As a reference resource, it could be used on Windows as well. Both manuals come from the same project file and require Scrivener to view.

Scapple for Microsoft Windows

Tutorials

The easiest way to learn Scapple is with the QuickStart Guide, which you can find under the Scapple Help menu. This two page leaflet goes over the basics, and in a few minutes you should be ready to start putting your thoughts down.