Our staff will be on holiday for two weeks over the Christmas period, from Friday 20th December and returning on Monday 6th January. We will answer all enquiries sent during this period as soon as possible after we return. If you have an urgent enquiry (such as data loss or a non-working app), please prefix the subject of your enquiry with “[URGENT]” and we will do our best to reply to you over the holidays. We can only answer genuinely urgent support requests during this time, however. Many thanks for all your support this year—Season’s Greetings and Happy New Year from all at L&L.

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chat with fellow users or ask us a question.

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Common Questions

Sales and Licensing

Can I use my licence on more than one computer? Will my licence work with both Mac and Windows versions? What happens if I lose my serial number? Will I need to pay for updates? Can I buy Scrivener or Scapple as a gift? How can I buy licences for a business or university? Are there any differences in the Mac App Store version?

General

Where do I download my software if I have a licence? I own an older version. Can I still download it? Can I use Scrivener with cloud-syncing services such as Dropbox? Why is telephone support not available? Why haven’t I received a reply to my email yet? Can I use the same Scrivener projects on different platforms?

Scrivener for macOS

How do I install Scrivener on another Mac? Can I set up my own keyboard shortcuts? “Project not in a recommended save location” error

Scrivener for Windows

How do I install Scrivener on another PC? How can I download additional dictionary files? Scaling on HiDPI Displays

Scrivener for iOS

Where can I find full instructions for syncing with Dropbox? How can I troubleshoot syncing problems? How do I customise the Compile format?

Scapple

How do I install Scapple on another computer?

Can’t find what you are looking for?

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Books on Scrivener

While we strive to provide all of the help and support materials
you need to get the best out of our software, we understand
that sometimes it helps to get another perspective. Here you
can find several books on Scrivener that have been written by
other people.

Get in Touch

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TIP OF THE DAY / SCRIV | IOS, MACOS, WINDOWS, IPADOS

You can download sample projects from our website